Why am I not receiving points when trying to complete a watch stream quest?

There’s a delay between when you start watching and when your points are registered in the system, so please wait at least 15 minutes before you can expect to see progress.

Please also make sure of the following:

  • The stream is visible on your screen
  • The stream chat is open
  • You are not watching any other streams in different browser tabs

If you’ve followed the above and are still not seeing progress in your points, please send us the following information:

  • The email address associated with your Refereum account
  • The stream you watched
  • The username of your Twitch account

We’ll check on your details and get back to you as soon as we can. If we find that you are indeed missing points, we’ll reimburse you as soon as we can.


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